Welcome to elsa.consulting

Management consulting for medium-sized and large SMEs

We guide you through specific issues, continuous development, explicit transformations and radical redesigns. We value a partnership-based approach that combines the individual aspects of the company with our experience or best practices, so that your needs really take centre stage. Feel free to contact us to get to know us or to challenge us with a specific request.

Consulting for enterprise companies

With long-standing experience working with large companies, we are eager to offer our expertise to meet your specific requirements. Reach out to us for more information and to discuss your needs in detail.

Finance Operations

The role of the finance department, particularly the CFO, has evolved significantly in recent years. Today, the finance team must act as a strategic business partner, shifting focus from merely “preparing figures” to providing analysis, interpretation, and recommendations. At elsa.consulting, we assist you in consolidating data, automating processes, and implementing the right controlling tools to support this transformation.

Planning & Budgeting

For a medium-sized SME, the planning process can be complex and involve many participants. By optimising processes and utilising the right tools, you can shift focus from merely adding up figures and troubleshooting to conducting in-depth analyses and discussing scenarios and assumptions.

Reporting & Business Intelligence (BI)

Reporting and Business Intelligence (BI) are crucial for SMEs. Standardised reports help manage the company effectively, while BI supports daily tasks and processes, enabling better management. Additionally, BI reveals previously unknown correlations, aiding in the further development of the SME.

Spend Management

Manual expense and invoice processing can be both time-consuming and costly. Modern systems streamline these processes with simple, paperless workflows and ensure accurate booking. Additionally, they help save on procurement costs and foster controlled spending.

Customer Relationship Management (CRM)

CRM is becoming increasingly vital for SMEs. The integration of digital channels with traditional contact methods imposes new demands on businesses. At elsa.consulting, we help you optimise customer touch points and enhance interactions using data. We also assist in defining the “customer journey,” recognizing that customer relationships are no longer linear or simple.

Trigger & Score-Based Marketing

Trigger- or score-based communication is more effective and impactful. Selecting the right triggers and scores is essential for optimal budget utilisation. Successful implementation requires integrating data from various sources to target the right customers.

Omni-Channel Management

Customers can contact an SME through various channels: phone, email, internet, WhatsApp, or in person. Therefore, it’s crucial to have a 360° view of the customer and share this information across all channels to ensure optimal support and interaction.

Sales Enablement

In today’s interconnected world, selling has become increasingly complex. Customers can easily compare options and switch to competitors with a single click. Therefore, new approaches to lead generation are essential. Understanding the buying journey and leveraging technical solutions can help transform leads into opportunities and ultimately secure sales.

Production & Logistic Operations

Customers now expect just-in-time delivery and significantly increased product customisation. This demands greater flexibility in production, creating new requirements for managing and operating production and logistics. At elsa.consulting, we integrate data from various systems (AVOR, ERP, etc.), sensors, and other measuring instruments to support and manage flexible production and logistics.

Order & Production Data

Flexibility in production and logistics relies on having the right data. Production employees need to understand the specifics of current orders, and the necessary parts and tools must be readily available. Logistics orders can be continuously planned and executed, enhancing flexibility and preventing empty runs.

Assembly Instructions in Production

In general, and particularly in flexible production, employees must know precisely what to do for each work piece. Clear instructions enable quick changeovers and minimise errors. The more effective and well-received the instructions, the faster the adjustments and the fewer the errors. Therefore, assembly instructions should be order-specific and clearly visible.

Sensor & Production Monitoring

In production and logistics, the increasing use of sensors for tracking and measurements generates valuable data, enabling effective monitoring. To achieve this, data must be consolidated, processed, and presented for specific purposes. Additionally, workflows and alerting processes should be defined to address deviations from the target status.

Order-to-Cash

Advancing digitalization impacts customer-oriented processes that ensure the fulfillment of requests and purchase orders. This applies not only to digital channels but also to sales and service technicians during direct customer interactions. At elsa.consulting, we support the design and integration of these processes with other systems and the development of interfaces.

Digital Order and Application Processes

Digitisation has transformed ordering and application processes. Customers now expect to place orders effortlessly and at any time. However, these requests must also be verified for credit risks, requirements validation, and regulatory compliance. Therefore, the design and technical implementation of these processes are crucial for success.

Fulfillment Processing

Customers now expect frequent updates on their order status, and your company should meet this expectation. This requires consolidating data from various sources and making it accessible to customers. Simultaneously, internal fulfilment processes should be automated, such as through automatic bookings.

Payment Processes

Customers expect seamless payment options integrated into the ordering process, particularly in the digital sector. Electronic invoices, such as eBills, are becoming increasingly important as they automate internal customer processes. Therefore, it’s crucial to offer the right payment methods and integrate them into your existing processes and systems.

About Us

elsa.consulting stands for:

  • Understanding Entrepreneurs: As a young company, we understand the challenges entrepreneurs face and can better address their needs.
  • Pragmatic Approach for SMEs: We take a pragmatic approach tailored to the needs of SMEs, combining our experience and best practices with the unique situations of each company.
  • Curiosity and Willingness to Learn: While we have our expertise, we are also curious and continuously strive to learn and explore new areas.
  • Experience with SMEs and Large Companies: We are familiar with the dynamics of large companies and can assist SMEs in interacting with them effectively.
  • Close Cooperation Between Departments and IT: We bridge the gap between specialist departments and IT, translating business requirements into actionable IT solutions.

Origin of elsa.consulting:

After over 8 years of experience in consulting, management, and freelancing, Samuel Naef decided to channel his energy into creating his own “consulting house.” Together with his partner Elian Schorner, he founded elsa.consulting AG at the beginning of 2021. Today, a dedicated team is already tackling our clients’ challenges. For more information, visit our LinkedIn-Seite.

Samuel Naef

CEO & Principle Consultant

Elian Schorner

CFO

Contact

How you can reach us

* Mandatory field
This field is for validation purposes and should be left unchanged.

elsa.consulting AG
Hiltenbergstrasse 12
8360 Eschlikon TG

UID: CHE-229.879.432
welcome@elsa.consulting